We do our best to ensure that all items sent out are in as good of condition as possible but Ages Three and Up does not guarantee Mint Condition figures. The best boxes from a shipment are sent out first so ordering early is your best chance to get a Mint Condition box. If the condition is a factor of your purchase we would suggest coming into the store to check conditions of the items. Ages Three and Up does not do exchanges due to package condition. For items that may have been damaged due to transportation by the carrier, a claim will have to be made with the mail carrier.