Pre-Order WITHOUT payment up front
If you choose to place a pre-order without payment up front, choose the "Pre-order" option as your payment option upon checkout as shown in the screenshot below:
You will be invoiced once we get a shipping notification from our supplier. Estimated product release dates are listed on the product page. To prevent a delay in shipping the product to you once it arrives, please pay invoices promptly.
To receive any discounts or special pre-order offers on your order, this invoice must be paid in full BEFORE THE STOCK ARRIVES IN STORE. If the item arrives in stock and your invoice is not paid for, your entire order will be canceled and the item(s) will be put back into inventory. You are more than welcome to place another order at that time for the full price of the item(s) but they are on a first come first serve basis.
Pre-Order WITH payment up front
If you wish to pay for your entire preorder up front then you can choose the Paypal option upon checkout and your payment by Paypal or Credit Card will be applied to your order. Your order will ship to you when it arrives in stock. If you choose to cancel your preorder before the item(s) arrives, there will be a 5% service fee applied to the refund.
Multiple items in one order
If you have multiple items on your order that come in at different times, you will be requested for payment on each item as it arrives. We will hold all inventory until your entire order is in stock, or you instruct us to ship out what is in stock. When the last item on your order is arriving you will be sent an invoice for the final item plus any shipping fee at that time. If you wish to ship out items on your order before the order is complete you will be required to pay the flat rate shipping fee at that time and no part of your order can be shipped until that fee is completed.
In stock items need to be paid for at the time of order placement and cannot be placed under preorder; this option is only for items that have not arrived yet.
Non-payment of pre-order
If your order is canceled due to non-payment on an item and you have items that are being held, your entire order will be canceled and a 15% restocking fee will be applied to the items in stock. The remainder of the cost of your order and any monies paid for your order will be returned to you minus the 15% re-stocking fee.
Non-Refundable Deposit (NRD) on Pre-Order
Certain products will require a Non-Refundable Deposit (NRD) when placing an order. The NRD is to secure the product you have ordered, and is applied to the final payment of your item.
For example, if the pre-order item cost $100 with an NRD of $10 and you choose the Pre-Order option, you will be invoiced for $10 immediately. The remaining $90 will be invoiced when the item is shipping to our warehouse.
There are two ways an NRD is applied:
1. For customers who Pre-Order without payment, an invoice for the NRD will be issued shortly after your order is placed. This must be paid promptly in order to secure your order. Non-payment will result in the cancellation of your order.
2. For customers who pay for the product in its entirety, the NRD is worked into the price of the figure. If for any reason, you decide to cancel this item, the NRD will be deducted from your refund.
Please note, an NRD is specific to the product and cannot be transferred to new or existing orders. Once the item arrives, prompt payment for the entire product is expected or the order will be cancelled and you will forfeit the non-refundable deposit.